At Gubard House, we want you to feel confident when shopping with us. If your purchase is not quite right, you may be eligible to return the item in accordance with the conditions outlined below. We encourage customers to carefully review product descriptions, sizing information and product details before placing an order.
Eligibility for Returns
To be eligible for a return, products should be unused, unworn and in their original condition, with all original packaging, tags and accessories included. Items should be returned in a condition suitable for resale. Products that show signs of wear, damage, alteration or use may not be accepted.
For footwear, please try the product on indoors and on a clean surface to help keep the soles and overall condition suitable for return.
Change of Mind Returns
If you have changed your mind about a purchase, please contact Gubard House as soon as possible to discuss the return process. Return eligibility may depend on the product's condition and the applicable terms of your order.
Customers are responsible for ensuring returned products are packaged securely to prevent damage during transit. We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.
Damaged or Incorrect Items
If your order arrives damaged, faulty or different from the product you ordered, please contact us promptly with your order details and relevant photographs. We will assess the issue and provide appropriate assistance in accordance with applicable Australian consumer law.
Refunds
Once a returned item has been received and inspected, we will advise you of the outcome. Where a refund is approved, it will generally be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.
Please note that this Return Policy does not limit or exclude any rights you may have under the Australian Consumer Law. If a product has a major failure or otherwise does not meet your consumer guarantees, you may be entitled to a repair, replacement or refund as required by law.
For return enquiries, please contact Gubard House at gubardbusiness@yahoo.com or 0434 434 365.
