At Gubard House, we aim to make your shopping experience simple and convenient from checkout through to delivery. This Shipping Policy explains how orders are processed, dispatched and delivered when you shop through our Australian online store.
Order Processing
Orders are processed after payment has been successfully received. We carefully prepare and package each order to help ensure your products arrive safely and in suitable condition. Processing times may vary depending on product availability, order volume and other circumstances. Once your order has been dispatched, you may receive relevant delivery information where tracking is available.
Delivery
We offer delivery to Australian customers through available shipping services. Delivery timeframes can vary depending on your location, courier availability and other factors affecting transportation. Estimated delivery timeframes provided during the ordering process are indicative only and may be affected by circumstances outside our control, including courier delays, extreme weather, public holidays, peak periods or other unforeseen events.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please carefully check your address, postcode and contact details before completing your purchase. If incorrect delivery information is provided and an order has already been dispatched, additional delivery arrangements or costs may apply.
Tracking Your Order
Where a tracking service is available, tracking information may be provided once your order has been dispatched. Customers can use the supplied tracking details to follow the progress of their delivery. Please allow reasonable time for tracking information to become active after dispatch, as courier systems may take some time to update.
Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact Gubard House with your order details so we can assist with checking the delivery status. While we work with delivery providers to help ensure orders arrive safely and promptly, delivery delays can sometimes occur due to circumstances beyond our control.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and products where appropriate. We will review the issue and advise you of the next steps. This Shipping Policy should be read together with our Return Policy and Terms & Conditions. Nothing in this policy limits any rights you may have under the Australian Consumer Law.
